Help that lands in minutes

From waiting to answered: Fairspin Casino contact

Pick live chat, e-mail or the Australian phone line, all staffed 24 hours a day, 7 days a week.

Start the chat Licensed by Malta Gaming Authority

Paid today

511,289 A$

8,889 Players online

MGA licensed since 2009Licensed and regulated under MGA/B2C/089/2009 by the Malta Gaming Authority, with audits by eCOGRA, GLI and SIQ.

A$41M paid weeklyAverage withdrawal processed in 25 minutes, with verified weekly payout volume of A$41M across 484,000+ players.

TLS 1.3 encryptionAll transactions and personal data protected by TLS 1.3 encryption, independently verified by BMM Testlabs.

Fairspin Casino support desk

Three ways to a human

Pick the channel that fits your question and know the answer time before you start.

Talk to a person now

Start the chat for anything urgent, from a stuck bonus to a locked login. Someone joins you in about two minutes, any hour of the night or day.

Start chat

A recorded answer you keep

Write to [email protected] with the details and any screenshots. Suits account and bonus questions that need a paper trail, and replies land within twenty-four hours.

Write e-mail

Hear it settled out loud

Call +61 2 9061 9935 (AEST) when you want to talk a problem through aloud. Typical pickup runs to about one minute, and the line stays open around the clock.

Call now

Fairspin Casino down under

Support built for Australian players

Grab the local number, the time zone and the gambling help services in one sweep.

Reach us here

Local phone+61 2 9061 9935

Support time zoneAEST

LanguagesEnglish, German, French, Spanish

Support e-mail[email protected]

Who supervises

Supervisory authorityMalta Gaming Authority

Help nearby

Gambling helpGambling Help Online, Lifeline Australia

Gather these details first

Pull these together first and a single conversation usually finishes the job.

Your registered email address
Account or player reference number
Screenshot of the error or chat
Deposit amount, date and method
Payment method confirmation image

Right desk, first time

Which address takes your request?

Stop guessing which inbox to use and send your request where it gets handled.

Account

General support[email protected]

Verification and documents[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Know who runs the site

The company, the licence and the address

The worry that nobody real sits behind the games clears once the licence and the registered address are in front of you.

Company

Legal nameFairspin Casino Ltd.

Company numberC-32102 (Malta)

Registered addressTower Road, Birkirkara

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/089/2009

Written contact

Support e-mail[email protected]

Seven timings

Replies measured in minutes, not days

Useful the moment you are staring at a spinning wheel and wondering whether anyone is there.

Live chat

Live chat hours24 hours a day, 7 days a week

Chat first reply2 minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+61 2 9061 9935

Phone wait1 minute

Support answers

Ask before the worry sets in

Read six short answers and skip the queue for the questions asked most.

trustWhy can I get help at 3am on a Sunday?+

Because nobody staffs this desk on a roster. Live chat, e-mail and the Australian line all run 24 hours a day, 7 days a week. Score your weekend session, a Sunday withdrawal or a Christmas Eve bonus query as ordinary traffic.

trustWhy would I shut my account for good?+

Because taking a real break beats hovering on the edge of one. Ask support to close it, and they will talk you through the options first. Self-exclusion is the firmer route if gambling has stopped feeling like a choice.

trustWhen does support answer in my own language?+

Anytime the desk is open, which is always. Advisers answer in English, German, French and Spanish around the clock. Australians get English by default, so nothing is lost in translation at 2am AEST.

trustWhat happens when I ask for my data?+

A copy or a deletion request goes to [email protected] and lands with a dedicated team. They confirm receipt, check your identity, then act on legitimate requests. Keep it in writing so there is a clear record for both sides.

trustCan I speed up my verification?+

Yes, by sending all three documents in one go, so the queue moves once. Plan on about eighteen hours from a complete upload to a decision. Photograph proof of identity, proof of address and payment method confirmation cleanly.

trustCan I be identified without my password?+

Absolutely, and you should never be asked for it. Support locates your account from your registered e-mail address and a few details about recent activity. Match that against your own records before trusting anyone.

Four steps up

What happens if I am still unhappy?

Fairspin Casino keeps the same route for every player, and the Malta Gaming Authority stands at the end of it.

Where do I send this?

Send the full story to [email protected], listing dates, amounts and any chat reference, so the team can pull the exact record of your case.

Reference number first

A case handler logs the complaint and hands you a reference number, then answers within the reply times shown above for e-mail support.

A fresh pair of eyes

Disagree with the outcome and ask for a review by a senior manager, who rechecks the transaction history and the bonus terms against your account.

Can I go higher?

Take the case to the Malta Gaming Authority once internal steps are spent, quoting your reference number and licence MGA/B2C/089/2009 in the paperwork.